Here are just a few of the unsolicited comments that we have recently received. These are actual comments from real customers that wanted to share with us their experience with our gift products, to protect their privacy we will only use their initials.
Hello: Thank you for the key I ordered, KTLFRD $14.95 1 Pewter Victorian Key Replica - Key To My Heart It was more than I expected in terms of size and quality. I plan to order future purchases since I am very pleased with your services. Thank you, L,K. -
Thank you SOOOO much. My boyfriend loved the gifts and they were just wonderful and so well put together. Thank you for your time and effort and getting them to me so quickly when I needed to tell him how much I loved him and how sorry I was for a specific situation that caused a fight and rift in our relationship. He was very surprised by my unique and special gifts. Thank you again and best of luck with your business....I will definitely order from your site again in the future, hopefully for a more happy reason... : ) - M.H.
Just wanted to say thanks for getting bottle out so quickly. I really appreciate you doing this for me. She really loved it. - K.C.
Thanks for going above and beyond to insure I received my gifts in time. I know I’m going to be a very happy customer and when my new wife sees the gifts she will be shocked at how well I've done for a change!-B.L.
Re: Knights Of The Heart Gift - THANK YOU, I LOOK FORWARD TO GETTING THIS GIFT, I FELL IN LOVE WITH IT WHEN I SEEN IT, THOUGH IT IS LISTED UNDER A GIFT FOR A WOMAN. I AM GIVING IT TO A MAN. THE WAY I INTERPRETED THE STORY IT COULD BE FOR BOTH. I HAVE TO TELL YOU, I HAVE WRITTEN SEVERAL POEMS AND I HAVE ONE PERTAIN TO THE GATEKEEPER OF MY HEART AND THIS BOX FITS SO WELL WITH THE MEANING BEHIND THE POEM, THERE IS ONLY ONE KEY THAT FITS SOMEONE'S HEART.. THANKS - J.M.
Hi, I just had to write back and let you know what a wonderful choice I made when I ordered my gift from you. It made quite an impact on the recipient and helped to break the ice between us, he was very angry with me. We are working on rebuilding our relationship and your gift helped alot, it made him smile when he wasn't doing any smiling. I know word of mouth helps businesses flourish and it's not often these days that we get praised for doing something good. We only hear about the things we do wrong. I will be sure to share your site with all of my friends. Thank you again and I will not hesitate to use your site again, J.L.
Thank you so much for your help! Your speedy service and action are truly appreciated! J.S.
October 29, 2007 - Thank you so much Arlene, i am so excited that i found something as perfect as this. I am now a One Passion Place buyer!!S. S.
October 30, 2007 - Thank you very much for your help... and i want you to know that your prompt responses mean a lot... and I will certainly be considering many more purchases in the future because of it. R.L.
November 7, 2007 - HELLO ARLENE I HOPE THIS FINDS YOU IN GOOD HEALTH AND THAT ALL IS WELL AT YOUR END . AND I HOPE YOU REMEMBER ME AND THE WONDERFUL GIFTS YOU SUPPLIED FOR ME AND MY NEW WIFE I JUST WANTED TO SAY THANKS AGAIN YOUR ITEMS MADE MY WIFE VERY HAPPY AND ME LOOK VERY ROMANTIC YOU DID A VERY NICE THING AND I WILL ALWAYS BE GRATEFUL FOR THAT. - B.L.
November 24, 2007 - Thank you so much for not only your wonderful gifts, but for your excellent packaging, regular updating of order progress, punctual delivery time, & your kindness in tolerating all of my particular details & requests. This is a top website with a top sales woman with the name of Arlene, and would highly recommend it as I shall be re-visiting myself in the near future!" - R.D.R.
November 26, 2007 - Thank you for assisting me with my "Message In a Bottle". My significant other did receive it and loved it. I highly recommend your website to everyone I can think of. I am pleased with the job you did on my order. Thank you very much!!! It turned out to be a great gift idea. A.R.
December 6, 2007- Enchanted Love Message Bottle Gift - To whom it may concern, I don't typically do this, but I really wanted to thank you for the product you sold me. My wife recieved it yesterday and she really loved it. I am currently deployed in Iraq and it is hard to order something that means so much, but obviously this did. Again, thank you, from what I hear it was memorable! L.M.
December 6, 2007 - WOW. You guys are fantastic. I will definitely be a repeat customer. Thanks-L.B.
December 10, 2007 - I love your store - it has such FANTASTIC items!!! S. L.
December 14, 2007 - Arlene, Thank you so much... It's so nice to see a business willing to go the "extra mile". I hope you don't mind being busy, because I do plan on sending you some more business. I am also planning on letting quite a few people/business contacts know just what you have done for me.. And knowing them, they will be sending you some "extra" business as well. Once again, Happy Holidays and thank you for everything...It defintely has been a pleasure doing business with you. J.R.
January 9, 2008 - Arlene Just a quick thank you for expediting my order for the Pocket Heart Compasses. I am sure our class of over 100 graduates will love their special gift as a remberance of their current and future achievements. Your company is first-class and I will be back and let everyone know what a terrific company you have. K.E.
January 12, 2008 - I ordered your compass heart this past week and it arrived and I love it. It will be a gift to my boyfriend. It's neat and unique. I love the feel of it and the weight of it. It's wonderful!! I will be ordering from you again. Thank You. Love the packaging too...K.B.
January 25, 2008 - Re: Corporate Client Who Ordered 25 of Not All Those Who Wander Are Lost - Dear Arlene, Thank you for the order, the keepsakes are beautiful, just as they were pictured on your website! Thank you so much for shipping them to us in Canada I really appreciate it, your service was EXCELLENT! Regards, W. M. - Corporate Client
February 6, 2008 - I received my "message in a bottle" yesterday, and it is PERFECT! Thank you so much for such a personalized gift for my boyfriend. I will definitely put your website in my favorites! - A.T.
February 9, 2008 - My name is PFC Eddie Villarreal i was the Marine to whom you spoke to on 8 Febuary 2008 i just wanted to say thank you for going out of your way to help be i know it was something you did not have to do so i wanted to say thank you and that it meant alot that you did that thank you so much mamn i hope you have a great day. Semper Fi!
February 9, 2008 - Thanks you again for your patience and dedicated customer service. There’s not enough of it around these days so it’s nice to see it still exists. M.D.
February 17, 2008 - Arlene, Thank you so much for the excellent service your company provides. I've now placed two orders with your company on behalf of friends abroad, and they were both delivered on time. You're the best! I hope you're able to rest at least a little bit now since it's after Valentine's Day. J.L.
February 17, 2008 - To Whom It May Concern; I am a new customer of Kemper Lake Group. My first purchase was the "I Am With You Always" heart, which I requested to have it engraved. I am writing this email to you in regards to one of your customer service representatives who has been involved with my order. The day after I placed my order, I decided on a different engraving I liked better and emailed back to my order confirmation Arlene Brown had sent me to ask if it was possible to make the change. I realize that many companies will not change an order once it has been placed simply because of the hassle and extra work it involves- especially a large company such as yours that must receive hundreds of orders daily. Arlene's service was absolutely wonderful; she changed my order and still made the point to see if I needed anything else. Like I stated before, I am a new customer to the Kemper Lake Group; because of Arlene Brown, your company will continue to receive my business again and again. Thank you, Arlene. Thank you, Kemper Lake Group.
February 18, 2008 - Dear Ms. Arlene Brown - Good day its Pfc. Villarreal just wanted to make sure i told you thanks for helping me make sure that my fiance got the gift i sent on Valentines day i was able to see her when she first saw it via a web cam and it was more than just the reaction that i expected it was so much more the tears of joy and that beautiful smile are something that i will carry with me forever and that was made possible by you and your staff so once again thank you for be so caring and comprehensive Semepr Fi! Pfc. V. E.
February 18, 2008 - Dear Arlene, Thank you so much for your help and your very quick response. This order was my first order with your company and because of how wonderful you were on the phone and efficient in handling the matter through email I will definitely use your company again and recommend it to my friends. It is very rare to find a company like yours. Thank you again. Oh, if you get a chance please send me a link to your web site, I would like to add it to my favorites. Phyllis
February 28, 2008 - In reference to a customer service issue our customer wrote - I will definitely be looking at your website more often when I need to purchase things. You have gone way beyond what customer service is and have redefined it to a higher level of standards that I so wish all merchants would take example of. Thank you once again. C.S.
April 04, 2008 - just want to say a big THANK YOU for your nice work! The order was sent out promptly, got there O.K. and the recipient LOVED it, after being surprised by a random bottle in a box sitting on his porch. As a Promotional Consultant, I know the value of sending the right message on the right medium. I got the response I was looking for, so thanks a lot for giving me the perfect medium for sending my message! FYI, I chose the KLG to get my gift from over other vendors because of the burnt effect to the paper. Makes it all the more original. So, even though it cost me about $10 or so more to do so, I went with KLG to give my gift the authentic look. Thanks again. L.W.
May 3, 2008 - I can't thank you enough for making the extra effort to get my "message in a bottle" done and delivered in time for our anniversary. I know I ordered late but there it was just in time for our anniversary. Thank you so much! M.S.
May 08, 2008 - I reference to a cancelation of an order - I spoke with Arlene last night about my order and we had canceled it. I appreciate her calling to let me know that my order would not be in by Mothers Day. That was really sweet of her and I will use your website in the future.
May 22, 2008 - In response to a customer service related issue our customer writes - Thanks again for taking care of this for me-- I received the credit for shipping. I absolutely loved this gift and so did the person I intended it for. I'll definitely order again in the future. H.L.
May 27, 2008 - In response to get a last minute order out, our customer writes - Thanks for all your help. I found my new online shopping spot. D.L.
June 19, 2008 - With regard to receiving our Gentlemans Box, our customer states: "Hi, Just wanted to let you know that I received my shipment yesterday, as you stated in your phone call, and was extremely pleased with my item. The engraving was beautiful and although I did pay for the 2 day shipping, I was very impressed on how fast you were able to ship it out especially since it was personalized!! Also, the pricing was phenomenal! I was going to purchase from thingsremembered.com, and the engraving alone was going to cost me more than the item itself. Glad I shopped around and found your website! I will definitely be back!! Thanks you very much! Have a great day!! A very satisfied customer, L.M.
June 25, 2008 An email received about our customer service - You are super!!! Thanks for the wonderful customer service – I will be happy to continue shopping with you and recommend you highly. Thanks again. N.F.
July 16, 2008 - An email received from a past customer regarding a new order - Thank you so much!!! I got the idea for my proposal from your web site one year ago. by using a message in a bottle in a lake that we had put a row boat in. I had the bottle in the water and she found it and I proposed. Again thank you for the romantic inspiration. C. P.
July 21, 2008 - An email received from a corporate client regarding a last minute fortune cookie order - "Arlene: Thanks for your help in expediting this order. We received them today. They look great! Brian
August 08, 2008 - An email from a client ordering our On This Day bottle - WOW.......! It arrived in one piece and I had a sneaky peak and it looks 10 times better than I could of imagined. Thank you once again for all your help I think she will love it on the morning of our Wedding day. J.K.
September 02, 2008 - An email received from a custoemr who ordered our 3 Keys To Life Box - I received the keepsake boxes and Oh My!!! They are just gorgeous. I hope to order more should you continue to carry them. Thank you again for wonderful service and quality merchandise.
September 23, 2008 - An email form a satisfied customer about our Silver Plated Keepsake Box that was engraved for her - Good Morning Arlene, just a note to thank you for your time & attention with my order...it arrived on Thurs...the box and the key were absolutely lovely :o) sending my best, D
September 28, 2008 - In response to an email sent from us checking on this customers order for two message bottles - ..."thank you so much for getting to me back so quickly. right now i am currently deployed to Iraq and this has been the best shopping online that i have ever got and it really means so much to me that you have responded so quickly with double checking with my order. I have yet to spend an anniverseray at home with my wife and with the gift that i purchased it just explains exactly how i feel. Your gifts really just touches the heart and as soon as i saw it it just brought me back home and made me feel what i haven't felt in a long time. one again thank you for making my 3yr anniversary gift to my wife the best." J.A. Iraq
October 7, 2008 - You are awesome!! Thank you so much!!!!!!! I know my wife will be so pleasantly surprised when I give it to her on the cruise ship!! You definitely have a loyal customer after your efforts!!
October 7, 2008 - Thank you for returning my call on Monday and taking care of the few little extra requests that I asked you for (centering the poem, burnt edges, putting do not open until October 18th on the box) and for making this gift so special for Marty Jen. She will love it! I appreciate your kindness. I have, and will continue to refer buiness your way. R.B.
October 18, 2008 - Regarding a Custom Compass our customer writes - I recieved it today, and it was prefect. I will recomend your business to others. T.C.
October 18, 2008 - Regarding a large order of our Sea Of Love Bottles for a Birthday Party - " many people were vey taken by the bottles..and said they would ask me where I got them later..one guy..my former business partner’s husband already emailed me for it! D.H.
October 29, 2008 - Regarding a customer service issue our customer writes - Thank You--you have a customer for life because of this professional service.
October 30, 2008 - Regarding an order for our Engraved Anniverasry Bottle - I wanted to write you in regards to the order that I had placed. I had purchased this is as a gift to my husband in celebration of our first year anniversary. I received my order in the mail yesterday and I want to personally thank you for the wonderful job you did on this. I know my husband will be pleased. I was very surprised to see the quality of the bottle and packaging and everything all together. Thank you once again. It has been a pleasure working with your company and I look forward to purchasing more from you.
November 3 ,2008 - Regarding a recent purchase - Thank you Arlene. I have ordered from your website before...Thank you for making it easier for some men to make their woman feel special other than the normal mundane, played out ways. It is definately appreciated from me.
November 26, 2008 - Arlene, I appreciate the information and your quick response. Thank you so much. It has been a pleasure doing business with your company - excellent customer service!
December 22, 2008 - I just received my order today, just in time for Christmas. I opened it to check it out and I just had to email you to tell you how wonderful it is. The engraving is beautiful and so is the box. It's a very special gift for the love of my life and I'm sure he'll be happy with it. I'm very happy with it. Thank you and happy holidays,Barbra
January 24, 2009 - Thank you so much for your immediate reply. This is "THE BEST CUSTOMER SERVICE" I've ever experienced through ordering online. Usually I would have to wait a couple days for some type of response. But with you, it's almost as if I was right in the store. It's just so amazing. Again, thank you so much, have a nice day and Gob bless! Hope you have a wonderful Valentines day, ma'am!
February 12, 2009 - Arlene, I received the bottle yesterday, my wife loved it!!
I don't know what to get her anymore she is very hard to buy for. Your bottle hit the mark and your service was world class! Thank you for finding one more for me and for your help.I will be using and recommending your website in the future!! Thanks again and have a great weekend!!
February 14, 2009 - OnePassionPlace.com, On Thursday my wife received her gift
(Blue Rose). I want you to know that it will always be a treasured keepsake for her. I am most impressed with the quality of this product. It has exceeded my expectations in every way. I am most pleased and would like to thank you for helping to make this Valentine's Day something special for both of us. Thanks again.
March 04, 2009 - Regarding our Across The Miles Gift - "First let me say the gift I ordered from you was the best vday gift I have ever given and she has received. I have a problem though. I immediately returned to your website and saw the glass slipper. Its incredible and for some who likes to put thought into my gifts its perfect. It says sold out but is there a time frame as to when you will have one available. I don’t need to say love or anything on it but the slipper is the perfect idea and I cant find them anywhere online. Thank you for you help and thanks again for Valentines day."
June 3, 2009 - Regarding customer service "I greatly appreciate the care you have towards customers. I'm impressed you took the time to look over the purchase and send me a message. This is encouraging me to purchase from you again!
June 5, 2009 - Regarding customer service "Arlene,Thank you!
It is so nice to work with such an astute company!I will definately use your company again because of the care and service you have shown and I will be sure to
tell others about it too. Thanks again and have a great weekend."
June 10, 2009 - Regarding our Sea Of Love Bottle - "Arlene,
Thanks for the prompt email. I received it, and it's just beautiful! I love how it looks, and the packaging looks amazing. To be honest wih you, I really didn't expect it to be THIS nice! It made my day, and there couldn't be a gift more perfect for him.
I also wanted to thank you for the amazing customer service, it's rare these days to receive emails about a product the same day you send the email, or to get so much care and concern!Thank again!!!
June 17, 2009 - Regarding our Harley Davidson Vietnam Vet Coin "Arlene,
I just wanted to thank you for such quick service. I am so excited that I'll be able to get it to my dad for Father's Day, and as a Harley owner and Vietnam Vet, I know he'll love it."
July 01, 2009 - In Regard To A Watch Order - "Hi Arlene,Just wanted to say thank you. The watch arrived and is perfect. Your help was a above and beyond customer service i've experienced on the net. Sincerely,Ron D.'
June 17, 2014 - Hi, I just wanted to tell you how pleased I was with the military box I ordered for my Father. He absolutely loved it! Such great quality and workmanship also. I will definitely recommend you to all my friends.